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Enrollment Barriers, Procedural Denials, and Loss of Medicaid Coverage

Who can join

Ages 50 and older · All sexes

Inclusion Criteria:

* Eligible for Medicaid
* Lost Medicaid coverage between June 2024 and November 2025

Exclusion Criteria:

* Preferring a language other than English, Spanish, or Hmong
* No working phone number

About the study

The goal of this study is to try new outreach methods to improve access to Medicaid for those who lost Medicaid for procedural reasons. The main questions it aims to answer are:

1. How does a live phone call from a Navigator impact Medicaid enrollment among people who lost Medicaid coverage for procedural reasons? 2. What is the effectiveness of outreach using a live call rather than a pre-recorded call?

What is being tested

• Outbound phone call (other)

Sponsor: University of Wisconsin, Madison · Participants: 230,000 · Started: Feb 12, 2025

Contact the study team

• Dan Sacks, PhD · Phone: 608-263-5514

Official record on ClinicalTrials.gov — NCT06342375

Locations in the U.S.

From ClinicalTrials.gov, data retrieved Sep 30, 2026. Each study sets its own eligibility; the study team decides who can join.