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Advancing Decisions About Virtual Service Encounters
Advancing Decisions About Virtual Service Encounters (ADViSE)
Who can join
Ages 18 and older · All sexes
Full eligibility criteria
Inclusion Criteria: * Veteran inclusion criteria are having an upcoming face-to-face (F2F), telephone, or VA Video Connect (VVC) appointment in the next 8 to 12 weeks * Having at least 3 Primary Care F2F, telephone, or VVC encounters in the previous 12 months * Able to provide informed consent * Willing and able to receive text messages from the VA Patient Engagement, Tracking, and Long-term Support (PETALS) platform Exclusion Criteria: * Veteran exclusion criteria are a CDW diagnosis of mild cognitive impairment, dementia, or a psychotic disorder
About the study
Expanded availability of virtual care encounters in Primary Care provides new opportunities to improve Veterans' outcomes by aligning encounter modalities with their needs and preferences. Yet, Veterans and their Primary Care physicians (PCPs) lack personalized information about the benefits and costs of different Primary Care modalities that is needed to maximize the value of Primary Care encounters. To address this problem, in this study the investigators will use surveys and interviews to identify what Veterans and PCPs perceive to be the benefits and optimal uses of different Primary Care encounter modalities. They will then supplement their existing system for communicating encounter costs to Veterans and PCPs with new interactive messaging about benefits and optimal uses of different encounter modalities. Finally, this novel Advancing Decisions about Virtual Service Encounters (ADViSE) intervention will be optimized through user-centered refinement before evaluating its effects on Veteran-centered outcomes, use of virtual care, and intermediate health outcomes in a randomized controlled trial (RCT).
What is being tested
- Clinician Coaching Sessions (behavioral)
- Personalized text messages to patients (other)
Sponsor: VA Office of Research and Development · Participants: 600 · Started: Apr 1, 2026
Contact the study team
- Jeffrey T Kullgren, MD MPH MS · Phone: (734) 845-5290
- Nora A Metzger, BA MSW · Phone: (734) 222-7682
Official record on ClinicalTrials.gov — NCT06539988
Locations in the U.S.
| Michigan | VA Ann Arbor Healthcare System, Ann Arbor, MI, Ann Arbor |
Conditions
From ClinicalTrials.gov, data retrieved Sep 30, 2026. Each study sets its own eligibility; the study team decides who can join.