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The e-SINCERE Study
Enhanced Digital Access to Bridge Social Needs and Reduce Health Disparities: The e-SINCERE Study
Who can join
Ages 18 and older · All sexes · Healthy volunteers welcome
Full eligibility criteria
Inclusion Criteria: * Community Advisory Board Members Health system, governmental, and community service stakeholders Able to understand English Adult (\> 18 years) \- General screening population: Any patient who completes the SINCERE screener. Able to understand or read English or Spanish. \- Survey study inclusion criteria: Any patient who completes the SINCERE screener who has connected with 211 for service outreach Able to understand or read English or Spanish. Adult (\> 18 years) Exclusion Criteria: * Those unable to communicate verbally in English or Spanish * Those living in nursing facilities, or those who are not otherwise responsible for self-care
About the study
The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.
What is being tested
- Standard Referral to 211 (other)
- e-SINCERE (Phone Support) (behavioral)
- e-SINCERE (Digital Navigation) (behavioral)
Sponsor: Andrea Wallace · Participants: 600 · Started: Aug 8, 2025
Contact the study team
- Ernest Grigorian, MS · Phone: 801-585-7194
Official record on ClinicalTrials.gov — NCT07174466
Locations in the U.S.
| Utah | University of Utah, Salt Lake City |
Conditions
From ClinicalTrials.gov, data retrieved Sep 30, 2026. Each study sets its own eligibility; the study team decides who can join.